A very elemental objective for every business is (or should be) increasing customer/user satisfaction while also decreasing costs. But this simple idea is not necessarily simple to achieve. If it were, more companies would be profitable and stay in business. For organizations whose products or outputs are the results of repetitive processes, implementing the Six Sigma method can mean the difference between barely making your margins and being hugely profitable, between failure and success. Simply put, Six Sigma is a method for deploying chronologically-linked rational and statistical tools in order to bring about targeted improvement of repetitive processes in production and service.

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